CreationsBy Kara
Policies
A legal disclaimer
Terms & Conditions
By placing an order with Creations By Kara, you agree to the following terms and conditions.
Cottage Food Disclosure
All baked goods are made in a home kitchen that is not inspected by the Michigan Department of Agriculture & Rural Development. Products may contain or come into contact with common allergens including, but not limited to, milk, eggs, wheat, soy, peanuts, and tree nuts.
Orders & Payment
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All orders must be placed through [your website / email / social media].
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Full payment is required at the time of ordering unless otherwise stated.
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Orders are not confirmed until payment is received.
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We reserve the right to refuse or cancel any order at our discretion.
Custom Orders
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Custom orders must be placed at least [X days] in advance.
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Inspiration photos are welcome; however, final products may vary slightly due to the handmade nature of our goods.
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Changes to custom orders must be requested at least [X days] before the scheduled pickup date.
Allergy Disclaimer
While we do our best to prevent cross-contamination, we cannot guarantee that any product is free from allergens. By placing an order, you acknowledge and accept this risk.
Pick-Up & Delivery
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Pick-up times and locations will be arranged at checkout or via confirmation message.
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Customers are responsible for picking up orders at the agreed-upon time.
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Missed pickups may result in forfeiture of the order without refund.
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Delivery (if offered) is not guaranteed and may be subject to additional fees.
Refunds & Cancellations
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Due to the perishable nature of baked goods, all sales are final.
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No refunds or cancellations are accepted once an order has been started.
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If there is an issue with your order, please contact us within 24 hours of pickup.
Product Care & Consumption
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We are not responsible for products once they have been picked up or delivered.
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Customers are responsible for proper storage and consumption of baked goods.
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Products are intended for consumption within [X days] for best quality.
Photography & Marketing
We reserve the right to photograph products for promotional and marketing purposes unless otherwise requested in writing.
Limitation of Liability
By purchasing from [Your Business Name], you agree that we are not responsible for any adverse reactions or damages resulting from the consumption of our products.
Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
Returns/ Refunds
At Creations By Kara, everything is made fresh and with care just for you. Because our products are perishable baked goods, we are unable to accept returns.
That said, your happiness truly matters to us, and we want you to love what you receive.
Returns
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Due to food safety guidelines, all sales are final, and we cannot accept returns on baked goods.
Refunds
If there is an issue with your order, please don’t hesitate to reach out. We are happy to review refund requests in the following situations:
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You received the wrong item
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Your order was damaged at the time of pickup or delivery
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There was a quality issue related to preparation or freshness
When appropriate, we will do our best to offer a full refund, partial refund, or replacement, depending on the situation.
How to Request Help
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Please contact us within 24 hours of pickup or delivery.
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Photos may be requested to help us better understand the issue.
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Once an order has been picked up or delivered, we are not responsible for issues related to improper storage or handling.
Non-Refundable Situations
Refunds cannot be offered for:
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Change of mind
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Taste preferences
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Orders not picked up at the agreed time
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Incorrect information provided by the customer
Our Promise
We take pride in our work and truly care about our customers. If something isn’t right, we encourage you to reach out — we will always do our best to make things right in a fair and friendly way.